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box that says fragile this side p

Damaged or delayed delivery? Here’s what to do

With billions of deliveries made annually, and the number of deliveries rising exponentially year over year, the statistical likelihood that a package will be delayed or damaged upon delivery also rises. What should you, the consignee (customer) do if you ordered something and it arrives with noticeable damage or is delayed? What you should know […]

Meet: Jaime Monsour-Portillo

For this month’s team member update, we want to introduce you to our new scheduler/dispatcher in our Northwest Arkansas office. Jaime Monsour-Portillo joined our team in November and comes to us with an extensive background in customer service. She also has sales experience and has worked in the medical field. “Most of my jobs before […]

Thanksgiving weekend shopping to see huge gains

The countdown to Thanksgiving is on as people are making their last-minute preparations for their holiday plans. Accompanying Thanksgiving celebrations are some of the best deals of the year. All followed up by another opportunity to demonstrate thankfulness. Black Friday, Small Business Saturday, Cyber Monday,and Giving Tuesday have all become major holidays in their own […]
Picture of man with red shirt and black hat

Meet: James Crow

In this month’s team member spotlight, we are featuring a warehouse worker who has a long-term background in various forms of factory work before joining On Time Logistics. James Crow started working with us in July as a temp worker and was hired full-time in September. He works in the warehouse unloading trucks, operating a […]
Delivery truck stuck in snow

How inclement weather impacts last mile

In Arkansas, we’ve already had below-freezing temperatures this season and this year has seen lots of unusual flooding. Weather is amazing but it can also wreak havoc on lives and businesses. For the last mile delivery industry, weather can easily cause time-consuming, costly problems. In Arkansas, we’ve already had below-freezing temperatures this season and this […]

E-commerce and Brick-and-Mortar working together

E-commerce has been all the rage for years as it is convenient and ever-changing to better suit its customers. Brick-and mortar stores have seen tremendous struggles trying to keep up with companies such as Amazon, who have seemed to have taken control over how customers view and purchase products. Although it seems that the two […]
older man in red shirt.

Meet: Gary S. Chaudoin

In this month’s team member spotlight, we bring you one couriers who may be new to On Time Logistics but has decades of experience in the trucking industry. Gary S. Chaudoin has driven a truck for 50 years, “coast to coast and border to border.” He joined our team last month as a courier and […]
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