Choosing a home delivery partner for your business
The increase in the need for home delivery services leads to a natural increase in the number of businesses in the sector. When you choose a partner for home delivery, we at On Time Logistics advise that you do your homework.
Due diligence key
According to the Customized Delivery and Logistics Association, the market is worth $14.5 billion and there are 7,000 firms in the sector. With that many potential partners, you need to carefully screen potential partners.
Understand how financially solid each potential partner is. It’s great to partner with an enthusiastic young company hungry for your business, but ensure that they have the financial stability to be around for the long haul.
Inbound Logistics offers a great list for research. Here are some points for review:
- Check their credit report. A strong potential partner will offer their Dunn & Bradstreet number and allow you to run a credit report. While not always a clear picture of a company’s financial worthiness, they will guide your discussion.
- Get and check references. Yes, actually do it.
- Review the company’s insurance coverage. Do they have the proper coverage? Low or difficulty getting coverage should be a red flag.
- Assess how your business will impact on your potential partner.
Customer service expectations
Not only should you inquire about your potential partner’s customer service practices with regard to your relationship, you need to understand how they will address the needs and concerns of the end user. After all, the person delivering the package is representing your company.
According to Inbound Logistics, consumers will be seeking more and more home delivery options, including delivery timeframes. With increased expectations from consumers come opportunities for customer service. You want your delivery partner to be able to match the customer service expectations set by your own company.
Test the partnership
Once you’ve settled the leading contenders, try them out for a short period of time. It’s a great opportunity to see how your new partner would react in true-to-life situations. Monitor their performance and offer clear feedback to each vendor, ask how they would correct any problem situations.
Adding a new vendor is always a challenge. Take time to do due diligence. Ensure their customer service practices mesh with yours. And finally, give them an opportunity to show what they can do. Investing the time and effort will result in a business partnership that allows you both to thrive.