Are you a hotel general manager? We feel for you. In the last year, the hospitality industry has been challenged more than most due to COVID-19. And now, it appears that in some regions, that business is slowly but surely coming back.
We don’t have to tell you how making sure your guests are happy is vital for your success. What may seem small becomes very big such as making sure there is enough of the “good” toilet paper and enough of the little bottles of shampoo or the good pastries at breakfast. But it’s also about having enough food stocked in your guest pantry, having clean sheets, and having high-quality furniture in the rooms.
None of those would happen without an effective supply chain. It starts with you or your staff keeping up with your inventory and how fast guests are using it. Add knowing how fast (or slow!) it takes for items to be fulfilled.
That was then. But now, we’ve had a pandemic and although things are opening up, we aren’t quite there. Then there’s that “new normal” everyone keeps talking about.
Here are a few areas where supply chain and logistics knowledge will play a role in your success:
Elevating Hotel Operations Through Efficient LogisticsWhite Glove Service
Is your hotel starting to see the light of day and wanting to welcome guests back to a whole new look? Or perhaps you simply need to replace some of the outdated furniture. Hiring a local or regional final mile provider, especially one that has cross-docking access, is an efficient and professional way of receiving new furniture and getting it placed right where you need it.
Inventory Management
Knowing how much of all the items you need and closely monitoring how quickly you use things now will be the difference between having to make emergency shopping trips or simply having to order through your usual providers. This may sound obvious, but it’s been clear in every other industry that customer demands have changed because of COVID and it seems reasonable that this will remain true in the re-emerging hospitality industry. It isn’t as simple as re-opening and trying to go back to business as usual.
Supply Chain Management
Inventory management is just one part of supply management. COVID has affected everyone so it’s important to know how your items arrive, where they are coming from (not just the warehouse that sends the stuff to you), and any factors that affect the timeline. Everything is taking longer these, days!
Do you need a local or regional logistics provider who can help make your part of the supply chain more efficient? If your hotel is in the Northwest Arkansas or Central Arkansas regions, we are equipped to help you. We offer courier services (great for business clients), white glove, last mile, and other logistics services. This can be especially helpful if your guests are in town for a trade show or another event that requires them to ship large items to your location.